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Rum Ration COMPLAINTS POLICY AND PROCEDURE Should you wish to make a complaint about the Rum Ration website please first read the points below and then please contact us by email at complaints@rumration.co.uk. General Policy The Rum Ration makes every effort to monitor and control site content without undue censorship. Please remember however that the site is a live medium and editorial control can only be exercised after a user has posted on the site. The site is monitored by a large team of 'moderators' with the power to edit and delete posts, and by the site owners / administrators (usernames: Good CO and Bad CO). Site Audience The site is aimed squarely at adult military users, and the language and content should and does reflect that of military society. The type of social behaviour and conversation acceptable to a military audience sometimes differs from that of civilian society, although often no offence is meant by the more robust site content. Please view site content in this context. Site Guidelines Guidelines to acceptable site use are given here. Complaints Procedure
General complaints by registered site members regarding abuse of the forum guidelines above should be directed to the moderator of the forum section concerned (username listed under the description of each board on the forum index page here). The moderators may be contacted by the site personal message system. Complaint Response The Rum Ration does take all complaints very seriously and aims to reply within 24 hours (normally much quicker) of the receipt of an email. PLEASE READ THIS LAST PARAGRAPH BEFORE COMPLAINING! Please include in any complaint a link to the offending content (copy and paste from the address bar in your web browser) or a good description of the its location (forum name, thread name, thread page number etc). This will make the task of dealing quickly with your complaint much easier. Finally, the email address again: complaints@rumration.co.uk and if you feel you must use it then we apologise in advance and look forward to addressing the issue. |